Frequently Asked Questions
How long does it take to complete the assessment?
From start to finish, the TKI will take 15-20 minutes to complete.
Do I need to create an account to purchase the TKI?
While you do not need an account to purchase the assessment, you will be prompted to create an account to complete the TKI. This is how we can keep track of your results and send them to you (a .pdf file via email).
Do you have other languages available online?
Yes, we can provide the TKI in Spanish (Latin American) upon request.
The TKI Sample Report is also available in Spanish, please contact us for a free copy.
If you’re interested in another language, please contact us for pricing and availability!
Orders and Returns
What payment methods are accepted?
We accept all major credit cards.
How can I return a product?
We can and will return your purchase so long as you have not taken nor received the TKI.
Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, and how it is safeguarded:
As part of the purchasing process, we require your name, e-mail address, telephone number and billing address.
We use this information solely for processing your payments, making refunds (if necessary), providing your results, and asking for your feedback about our online products and services.
We will not supply any of the information we collect from you to any other persons or source whatsoever. We only use this information to process your order and better serve your needs.
Location and Contact
How can I contact you?
Where are you located?
Our headquarters is in the Bay Area of San Francisco, but we serve customers worldwide!