9 Tools and Techniques for Handling Conflict
There are a variety of tools and techniques that can be used to handle conflict management in an organization. Here are nine of the most effective ones:
- Active listening: This involves paying close attention to what the other person is saying and acknowledging their perspective. It helps in understanding their side of the story and making sure you accurately perceive their point of view.
- Mediation: Mediation is a process where a neutral third party facilitates a conversation between the conflicting parties to help them understand each other’s perspectives and find a mutually acceptable solution.
- Negotiation: Negotiation is a process where the conflicting parties work together to find a solution that is acceptable to both sides. It can involve compromise and creative problem solving.
- Collaboration: This approach focuses on bringing the conflicting parties together to work on a common goal or problem. By working together, they can find a solution that meets the needs of all parties involved.
- Problem-solving: This approach involves breaking down the conflict into smaller, manageable parts and working through each one to find a solution. It is effective when the conflict is caused by a specific problem or issue that can be addressed.
- Assertiveness training: This training enables individuals to learn how to express themselves clearly, assert their rights and interests, and negotiate win-win solutions to conflicts.
- Emotional intelligence: Emotional intelligence helps individuals to understand their own and others emotions and how to manage them effectively. This is especially important when working with others in a team, and when conflict arises.
- Time-outs : When the emotions are running high, it’s beneficial to take a break and cool down, both parties can come back to the conversation when they are less reactive and more calm.
- Policy and Procedures: Having clear policies and procedures in place to address conflicts and disputes can be helpful in preventing them from escalating.
These are some of the tools and techniques that can be used in handling conflicts in organizations, it’s essential to find the one that works best for the specific situation, conflict type and the parties involved. The Thomas-Kilmann Instrument is another component that can illustrate some of these techniques, and is an effective tool in any conflict management or training program within an organization.